Saladworks---A response to my letter concerning the salad bowls

I received this letter from Saladworks addressing my concerns over the size of their takeout salad bowls.

I commend the Public Relations Manager, Patrick Pantano, for responding---this is a much more customer friendly response than the one I received concerning my complaint over the Honey Mustard Fat Free salad dressing. While I don't necessarily agree with him, I do think the situation is improving, and most times, I am getting a reasonably sized portion.

Here's the letter.

Dear Mr. Smiley,

Thank you for contacting Saladworks regarding our new salad bowls.

While we admire the thoroughness of your personal experiment and appreciate you being a fan of Saladworks, we must point out your inaccuracy.

Contrary to your assertion, our new white salad bowls were designed by use to hold precisely the same amount of salad as the previous orange design.

The portion sizes of the signature recipes for all Saladworks salads have not been adjusted or altered in years.

Furthermore, the mixing bowls which all salads are prepared in prior to transfer into the plastic bowl are the same size. You are receiving the same fresh salad in the white bowl, as you did in the orange. JOHN SMILEY NOTE: Provided the mixing bowl is filled properly. My early experience showed that salad preparers were 'light' with the salad in the mixing bowl, knowing that the white salad bowls were smaller, and therefore would result in spillage.

Because every salad is custom made, we hope you are not experiencing human error in portioning at your favorite location. We'll confirm with the team at the Delran Saladworks that the portion is the proper size per our recipes.

Saladworks appreciates your zeal and salutes your passion for our product. We hope you and your family continue to eat at Saladworks and enjoy our "fanatic'ly fresh" offerings.

As always, Saladworks is committed to providing a fanatical customer experience. Please use the enclosed gift card to enjoy your next salad on us.

Sincerely,

Patrick Pantano
Public Relations Manager