Friday, February 20, 2009

Comcast showed up on time...Friday, February 20, 2009

Comcast showed up right on time this morning--the technician, Kevin, was someone who's been to the house several times before (for my problematic Digital Voice Service) and he confirmed that I had 3 Digital boxes, not 4 as the Central Office believed.

He told me that the phantom box will be removed from my electronic account (Penn State students, are you listening) and that I should no longer be billed for the movies that the person who has that box has been ordering.

I'll continue to monitor for these charges, as he or she seems to order them on the weekend.

Thanks Kevin and Mark for (hopefully) resolving the problem.

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