Bath and Body Works Shea Cashmere Body Lotion--defective bottle

My wife tried to return a defective bottle of Shea Cashmere Body Lotion to Bath and Body Works yesterday.

The bottle is transparent, with a push button dispenser cap. Somehow, the stem on the dispenser within the bottle snapped in half.

The response on the part of the Bath and Body Works store manager in the Moorestown Mall (Moorestown NJ) was to 'turn it upside down'.

Hardly a suitable response, don't you think? How about an offer to replace the item, or at least a store credit?

As to her suggested solution?

Guess what? That doesn't work. The lotion is so thick that it doesn't go anywhere when you turn it upside down. That's probably why there's a push button dispenser.

As the kids say, duh.

Also, as the kids say, Bath and Body Works sucks.