We just had some work done by this company in our home.
The carpet installation was fine--but the carpet was delivered days past the promised date, the installers showed up 2 hours late, and the company (Mike, the salesman) refused to accept a $50 coupon that we presented to the installers. He told us to save it for next time.
"Oh, for $50, you're going to get mad."
You bet---$50 is $50. Shame we tipped the installers $20.
Nice customer relations.
The foyer replacement job will go to someone (anyone) else---all for the sake of a $50 coupon that you refused to honor on the day of installation.
By the way, the last time we used this company 4 years ago, they laid carpet in our downstairs family room.
After arriving late for the job, they placed the contents of the family room (sofa, chairs, Big Screen Television) on our deck and proceeded to go to lunch.
It was quite a thrill to hear the sound of thunder in the background, and the installers managed to get there before the rain came.
No damage was done and I have no complaint with the installers---but this company needs to take a lesson about Customer Relations during a recession.
I'll bad mouth them to anyone and everyone who wants to listen to me for the next 2 weeks---and I have a big mouth, and a large audience.
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